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• Why was my credit card denied?
• I have a question about my bill

There are many reasons why an order comes back denied by your financial institution. Most common are:

• insufficient funds available
• your card has expired
• your billing address does not match the card statement
• cvv/cvv2 number incorrect or incomplete

If you have any questions or would like to discuss this matter further, please contact our accounting department directly via email, or call us toll-free at 877-777-7738. Please contact our billing department directly via email, or call us toll-free at 877-777-7738.