Mar 7, 2011, 6:02 PM
Post #1 of 1
99% of password problems are caused by a mistake in capitalization.
I thought I remembered my password, but it doesn't seem to be working?
Our authentication program is CaSE sEnsITivE, so you always need to enter your username and password with the same lowercase and UPPERCASE letters that you used when you first registered.
If that still doesn't fix the problem, we can email you your correct codes; just use our Password Help page.